🧘 About BePresent

BePresent is an app that makes it fun and easy to develop a healthy relationship with your phone. Instead of frustrating app blockers, BePresent turns staying off your phone into a game you can play with friends, using the same psychological techniques as social media companies.

To date, over 500,000 people have used BePresent to reduce their screen time, with our average user decreasing their screen time by 15 hours per week (that’s over 6 years of their lives!).

About the Role:

As a Customer Success Specialist, you’ll be at the heart of ensuring our customers feel supported every step of the way. From managing our email inbox to crafting an impeccable FAQ, you’ll help customers find solutions, answer questions, and create positive interactions. You’ll be the go-to person for handling inquiries with professionalism, efficiency, and care.

The role will be full-time.

Key Responsibilities:

• Oversee and organize our email inbox, ensuring timely and professional responses.
• Continually update our Help Center articles to help customers self-service new issues.
• Manage refunds and customer subscription questions.
• Collaborate with our team to streamline customer success processes.
• Summarize and relay user feedback and new bugs to the Product team.
• Represent our brand with clarity, empathy, and excellence.

Requirements:

• Flawless English proficiency (both written and spoken).
• Previous experience in Customer Success roles.
• Exceptional written communication skills with attention to detail.